LVL 2 Gym – Unit 2 – LO2 understand customer engagement in a gym environment Copy
Use this powerpoint to help you answer the questions
https://activeforall.training/wp-content/uploads/2021/09/PPT-Level-2-gym-Unit-2-LO2.pptx
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Question 1 of 6
1. Question
describe different methods to engage with customers
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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Question 2 of 6
2. Question
describe different methods to build rapport to maximise the customer experience and retention
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Question 3 of 6
3. Question
describe ways to support a safe and enjoyable fitness environment
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Question 4 of 6
4. Question
list ways to present oneself in a professional and approachable manner
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Question 5 of 6
5. Question
identify different types of customer conflict and how to manage them
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Question 6 of 6
6. Question
describe the importance of customer retention
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