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Question 1 of 6
1. Question
describe different methods to engage with customers
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Question 2 of 6
2. Question
describe different methods to build rapport to maximise the customer experience and retention
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Question 3 of 6
3. Question
describe ways to support a safe and enjoyable fitness environment
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Question 4 of 6
4. Question
list ways to present oneself in a professional and approachable manner
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Question 5 of 6
5. Question
identify different types of customer conflict and how to manage them
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Question 6 of 6
6. Question
describe the importance of customer retention
This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
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